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Frequently Asked Questions (FAQ)
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FAQ on trial software
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FAQ on software
registration/purchase
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FAQ on software license
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FAQ on software updates
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How long is the trial period of the
software?
Most of our software comes with 14 to 30 days trial period.
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Can I extend the trial period?
Yes. If you need more time to try the software, simply send us
request via email at
support@aquariussoft.com and we will extend the trial for you
for another 14 days.
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Are the trial software fully functional or are they crippled in some
way?
They are fully functional to allow you to experience all the
features of the software.
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Why is there no popup messages
asking me to register/purchase the software during the trial period?
Unlike most software that keeps on asking you to register the
software during the trial period, our software only ask you to
register/purchase the software after the 14 days trial period. |
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What happens when the trial expires?
When the trial expires at the end of the 14 days trial, the
software will stop working. The About Box will be displayed and
ask you to register the software if it meets your needs. Click
the Register Now button in the About Box to register the
software. Otherwise if you prefer to uninstall the software, go
to the Control Panel's Add & Remove Programs to uninstall
the software. |
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How do I register/purchase the
software?
You can register/purchase the software by:
- Run the application
- Press F7 on the keyboard to show the About Box
- Click the Register Now
button in the About Box to bring you to the purchase webpage of the
software
- Follow the instructions in the purchase webpage
Alternatively you can make your purchase at
http://www.aquariussoft.com/purchase.asp
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Do I have to
download a full-featured version after I have purchased the
software?
No. After you have purchased the software, you will receive an
email telling you how to activate the trial software in your PC
to become a registered version. |
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How can I activate the software after I have purchased it?
You can activate the software by:
- Run the application
- Press F7 on the keyboard to show the About Box
- Click the Activate License
button in the About Box to show the Activate License window.
- Enter your License Order ID. You can find your
License Order ID in the email sent to you after you have
purchased the software.
- Enter your License Email Address. You can find your
License Email Address in the same email.
- Press the Internet Activation button the you will be
brought to the License Activation webpage to download the
License Installer.
- Run the License Installer
in your computer to install the license file into the
computer to complete the activation. The software is now a
register copy.
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When I purchase 1 license/copy of the software, how can I activate
the software if my computer does not have access to the Internet?
Please do this:
- Run the application
- Press F7 on the keyboard to show the About Box
- Note down the Computer Activation ID at the top-right
corner of the About Box.
- Go to another computer with
access to the Internet.
- Send an email to
support@aquariussoft.com with the following information:
Subject: License
Activation
Content:
License Order ID:
xxxxxxxxxxxxx
License Email Address: xxxxxxxxxxxx
Computer Activation ID: xxxxxxxxxxxxxxx
- We will reply you with instruction to download License
Installer
- Copy the License Installer
to the computer you want to activate the software on.
- Run the License Installer
to install the license file into your computer to complete
the activation. The software is now a register copy.
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Do you offer discount for schools
and non-profit organizations?
Yes we do. Simply email us at
sales@aquariussoft.com
to ask for a quote. |
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How many computers can I activate and run the software on?
Each license/copy you purchase allow you to activate the
software in one single computer.
If you need to run the
software on more computers, you will need to purchase a license
for each of the computers. We do offer discounts for bulk
purchases in the purchase pages.
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Can the license file still be
used if I reinstall Windows and/or upgrade my hard drive?
Yes, the license file can still be use as long you keep the
Computer Name and the network card are still the same. After you
reinstall Windows, set the Computer Name and run the License
Installer to install the license file into the computer. |
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Can I transfer my license to another computer?
Yes. We allow transferring of license once every 6 months and
for a maximum of 3 transfers for a single license. When you need
to transfer your license to another PC, just send us an email
and we will provide you the instruction to perform the transfer.
Please note that for companies, a service charge will be
applicable. |
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Do I get free updates of the software after
I have purchased it?
Yes, most of our consumer software comes with life-time free
upgrades. For business software, we provide 1 year free updates. |
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How do I check
if there is any update for the software that I have purchased?
If there is a important update, we will notify you via our email
newsletter. Otherwise you can always open up the About Box and
press the Check for Updates button to see if there is any
updates. |
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